Germaine Chin
Product Manager at Phillip Nova, a regulated brokerage in Singapore.
I like to transform chaos into structured and controlled chaos.
I make compliance-heavy journeys simple: account opening, eligibility, logins and the back-office work behind them. A background in Cognitive Science means I start from how people actually think, then design the regulation in rather than bolting it on.
- 10 → 5 minto open a trading account after I rebuilt onboarding
- 8,000 → 1,000legacy applications needing a decision, sized before a 60-day sunset
- 3 → 1logins across our portal, app and MT5, specified end to end
Selected work
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Rebuilding trading account onboarding
One compliance-first platform replacing a legacy e-form for four teams and a regulator. My first project as a PM.
Shipped. Onboarding time halved, from about 10 minutes to 5.
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Retiring a legacy onboarding platform
Turning "8,000 applications" into about 1,000 real decisions, then a 60-day plan with no new tooling.
Shipped. No migration project needed.
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Fixing a dead end in the eligibility check
Applicants were getting stuck one step before finishing. A small fix, led by what front-line staff were hearing.
Shipped. Applicants can finish the check without starting over.
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One login across three trading platforms
A shared identity for the client portal, trading app and MT5, with an answer for every unhappy path.
Requirements ready for technical assessment.
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Making market data subscriptions self-serve
Discovery with five teams, then scoping phase one down to the problem clients feel most.
In progress, Q4 2026.
Side projects
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Too Much on My Plate
A card game I designed and ran for KanbanSG, so people could feel what unlimited work-in-progress does to a team.
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Portfolio revamp
Treating this site as a product: three prototypes, a content audit and an accessibility bar.
Kind words
From people I've managed, mentored and worked alongside.
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She gave me the space to own my work, question assumptions and make decisions independently.
Khushi Agarwalreported to me at Phillip Nova, Oct 2026
MSBA @ NUS | Strategy & Decision Science | Ex-Lenskart, Mu Sigma, Genpact
I had the opportunity to work closely with Germaine during my six months at Phillip Nova, and she was much more than a manager to me, she was a mentor throughout the experience.
What I appreciated most about Germaine was the balance she struck between guidance and trust. She gave me the space to own my work, question assumptions, explore different approaches, and make decisions independently, while always being there to challenge my thinking or help me find direction when I needed it.
She also has a way of making complex conversations feel remarkably straightforward. Whether we were discussing product decisions, data, stakeholder expectations, or navigating ambiguity, she brought clarity and practicality to the table.
Beyond the work, Germaine is incredibly approachable and generous with her advice. Some of my most valuable learning during the internship came from the conversations we had around it.
I'm genuinely grateful to have had her as my manager and mentor. Any young professional would be lucky to have Germaine in their corner :)
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Always on top of things, even with many projects on hand at once.
Wei Kai Leowsame team at Phillip Nova, Aug 2024
Product Management Associate, User & Notification, Shopee
I was fortunate to have the opportunity to be mentored by Germaine during my internship at Phillip Nova. She was a very reliable mentor and team member who was always able to be on top of things even though she had many projects on hand concurrently.
Another strength of hers is her knowledge of every step that needs to be done in the development timeline by the different team members, even outside of what is part of the current process, which allows her to guide the team towards a stable and better direction during the project development process.
Germaine also has a cheery outlook which resonates throughout the team which helps to always keep team morale high but yet, she is always able to be serious and bring quality work to the team at the right moments.
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Exceptional skills and dedication to providing excellent support across a wide range of applications.
Curtis Leemanaged me at Plexus Corp, Jan 2024
IT Global Development at Plexus Corp.
Germaine is one of my recommendations because of her exceptional skills and dedication to providing excellent support across a wide range of applications including technical administration. She has three years hands-on experience and she constantly learning and growing in these areas. What sets Germaine apart is her willingness to help teammates, to engage in discussions to improve process efficiencies and to drive continuous improvement.
Germaine is also a great communicator, building strong relationships with internal customers. She is aware of her strengths and is always looking for ways to enhance her skills, such as problem analysis, solution suggestions, and application knowledge. Her learning agility is remarkable, as she is always eager to learn new things and works well with teams from different regions to solve problems quickly.
Germaine's proactive approach, positive mindset, and continuous efforts in supporting applications contribute significantly to the team's success. I have no doubt that her dedication and skills will be an asset in any role she takes on, and I highly recommend her for any position requiring a dynamic and capable team player.
Four more from my engineering years at Plexus
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Great interpersonal and problem solving skills, evident in successfully managing 15000+ users.
Dilip Doraiswamysenior colleague and mentor at Plexus Corp, Dec 2023
IT Manager @ Plexus Corp | Supply Chain - Kinaxis RapidResponse, Oracle PLM and Quality
I had the pleasure of mentoring and working with Germaine over the last 2 years at Plexus Corp. She is eager and always willing to learn and master technology related projects and tasks. Germain's ability to navigate and negotiate with the cross functional teams to get to the root cause of a problem and identify resolutions have always impressed me. Germaine has great interpersonal and problem solving skills, which is evident in successfully managing 15000+ users comprising several key ERP applications.
Germaine is a great team player and always willing to jump in when solving problems. She will be a great asset to any organization and I wish her all the best!
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Her positive energy not only brightened our projects but also created a vibrant atmosphere.
Joyce Ongsame team for three years at Plexus Corp, Dec 2023
Senior Staff Engineer - IT Global Development
Over the past three years, I had the privilege of collaborating with Germaine within the same team. In her role as a JDE CNC, she played a crucial role in supporting deployment, troubleshooting, and configuration tasks. Germaine consistently demonstrated a humble attitude, maintaining a continuous learning mindset. Her cooperative spirit and willingness to contribute make her a standout team member.
Germaine's positive energy not only brightened our projects but also created a vibrant atmosphere within the team. Without a doubt, I wholeheartedly recommend Germaine for her outstanding work ethic and her willingness to go the extra mile in all her contributions.
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She is truly passionate about what she does. Totally a great co-worker and guide.
Alejandro Monárrezsame team at Plexus Corp, Dec 2023
Music Producer | Mix Engineer | Artist | Songwriter
Worked closely with Germaine for the last year and a half and I can really tell that she is truly passionate about what she does. High communication skills, great technical and troubleshooting skills and what I think it is the most important part; she is a great team player. Part of her process is to do great documentation and share time so knowledge is fully distributed through the team. Totally a great co-worker and guide.
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Exceptional sense of responsibility and proactive nature, going beyond her designated responsibilities.
Shao Hong Lisame team for two years at Plexus Corp, Dec 2023
Application Engineer at Applied Materials
During our two-year tenure as colleagues within the same group, I've had the privilege of working alongside Germaine. Her exceptional sense of responsibility and proactive nature consistently shone through as she generously offered assistance, going beyond her designated responsibilities to tackle challenges and provide valuable support to our team.
Experience
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Phillip Nova Product Manager
Own the product lifecycle from ideation to launch and iteration. Keep roadmaps aligned with MAS, AML/CFT, SGX, Fair Trading Practice and the Securities and Futures Act. Run Scrum across several developer teams, adapting it to how each team works.
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Plexus Corp Application Support Engineer / Analyst
Improved ERP performance by 30% through analysis and cross-regional collaboration. Resolved 100+ P1 and P2 incidents within SLA, automated shipment compliance reports across APAC plants, and supported Kinaxis supply-chain planning.
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META Research Associate System Analyst
Data analysis and data pipeline optimisation.
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Splitsplat Art Instructor
Designed and taught a creative curriculum for diverse learners — a first lesson in how differently people learn.
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Singapore Aerospace Manufacturing IT Application Intern
Studying for an MBA at Universiti Sains Malaysia. BSc Cognitive Sciences, UNIMAS. A-CSPO® and CSM®. More about me.